Effective May 31, 2026
Rouso Answers is operated by Rouso Answers. This policy explains what data we collect, why, and how we protect it.
We collect information in the following categories:
We share data with the following sub-processors to operate the service:
Rouso Answers processes inbound phone calls in real time to provide its service. Caller audio is streamed to our speech-to-text provider (Deepgram) and converted to a text transcript. We do not retain raw audio recordings; we retain only the text transcript and metadata (caller phone number, call duration, timestamps).
Federal law (18 U.S.C. § 2511) permits one-party consent for call recording and transcription. Many U.S. states have enacted stricter rules.
Two-Party (All-Party) Consent Jurisdictions
The following U.S. states generally require all parties to a phone call to consent before the call may be recorded or transcribed:
California · Connecticut · Delaware · Florida · Illinois · Maryland · Massachusetts · Montana · Nevada · New Hampshire · Oregon · Pennsylvania · Washington
If your business operates in any of these states, or if your callers are likely to be located in any of these states, you must obtain consent before the call is processed. Rouso Answers makes this straightforward by playing an automatic disclosure at the start of every call (see below).
Default consent notice. Every Rouso Answers call begins with a notice substantially similar to:
"Thanks for calling [business name]. This call is handled by an AI assistant and may be transcribed for quality and service purposes. By continuing the call, you consent to transcription. Press 0 or say 'representative' at any time to speak with a person."
Business owners may customize their greeting in the dashboard but must not remove the transcription and AI-handling notice if their business operates in a two-party-consent jurisdiction. Doing so is a violation of these Terms and shifts all legal responsibility to the business owner.
Owner responsibility. You, the business owner, are independently responsible for complying with all applicable federal, state, and local call recording, transcription, and consent laws in every jurisdiction in which your business operates or in which your callers may be located. If you operate outside the United States, you are responsible for compliance with local wiretap, telecommunications, and data protection laws (including GDPR Articles 6 and 9 where applicable). Rouso Answers provides the technical means to deliver a consent notice; you remain the controller of how the service is configured and used.
Rouso Answers is an artificial-intelligence-based phone receptionist. We believe callers have the right to know when they are speaking with an AI, and we design the service accordingly:
California bot disclosure (SB-1001). For interactions with persons in California concerning a commercial transaction or election communication, California Business & Professions Code § 17940 et seq. requires clear and conspicuous disclosure that the communication is from a bot. Rouso Answers' default greeting and direct-question behavior are designed to satisfy this requirement. Business owners must not disable or alter this behavior.
Emerging AI laws. Several U.S. states (including Colorado SB24-205 and New York City Local Law 144 for related contexts) and the European Union AI Act impose additional disclosure or risk-management duties on AI systems. Rouso Answers operates as a general-purpose voice assistant for small businesses and is not intended for use in high-risk contexts (employment decisions, credit, healthcare diagnosis, law enforcement, or critical infrastructure). Use of the service for any such purpose is prohibited under our Terms of Service.
Caller rights. Callers who interact with a Rouso Answers receptionist may at any time:
Call transcripts are retained for 12 months from the date of the call. Messages and reservations are retained as long as your account is active. You may request deletion of any data by emailing privacy@rousoanswers.com. Upon account deletion, all associated data is permanently removed within 30 days.
All data is encrypted in transit (TLS 1.2+) and at rest. Our infrastructure runs on Railway and Supabase, both of which maintain SOC 2 Type II compliance. Access to production data is restricted to authorized personnel only.
You have the right to:
To exercise any of these rights, email privacy@rousoanswers.com.
If you are located in the European Economic Area, you have rights under GDPR including data portability, the right to be forgotten, and the right to object to processing. If you are a California resident, you have rights under CCPA including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information to third parties. To submit a data request, contact privacy@rousoanswers.com.
We may update this policy from time to time. We will notify you of material changes by email or via a banner in your dashboard. Continued use of the service after the effective date constitutes acceptance of the updated policy.
Questions or concerns? Email privacy@rousoanswers.com.